Shipping & Returns Policy


There is a minimum of 500 grams per order. Once you have made payment, your order will be
custom made by our overseas Partners.
This process at times can take up to 30 days due to a high demand, process, shipping and customs.
be sure to order in advance to save from any inconvenience.


Returns (refunds and exchanges)

Hair is a natural product and purchasers must inspect the hair thoroughly before removingcpackaging bands and before application.
If you are unhappy with your item, please let us know.

Our Returns Policy gives you have 7 days to return or exchange an item bought.

Online with a valid receipt if there is an issue with your product. If 7 days have gone by since your purchase, we cannot off er you a refund or exchange.
Custom ordered hair including specific lengths and/or colours are not eligible for a refund due to our manufacturing policies overseas. Unless the item is faulty or not what you have outlined in your order they cannot be returned.

Vaia Hair does NOT take responsibility for hair once it has been applied.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. Hair is a natural product and purchasers must inspect the hair thoroughly before removing packaging bands and before applying on persons.

The item must be in the original packaging and returned with any accessories, labels and/or bonus items.

To complete your refund or exchange, we require a receipt or proof of purchase.

Sale items

We do not offer refunds for sale items, unless they are faulty.


Exchange (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at 


Shipping cost – Orders over $150 is FREE Australian standard shipping. Orders under $150 will be charged $15 express post shipping or a standard flat rate depending on weight etc.

Standard shipping within Australia – Est delivery time 1-3 business days

Express shipping withing Australia – Est delivery time 3-10 business days

*Please give 2-3 business days to all shipping to regional areas.


We will ALWAYS do our best to give 100% customer satisfaction and help where we can with any issues that may arise.


Please note that we take no responsibility for missing items on TRACKABLE postage via Sendle or/and Australia post , once the item has left our hands. This is an issue with those postage companys.