Shipping & Returns Policy

Returns (refunds and exchanges)

If you are unhappy with your item, please let us know. Our Returns Policy gives you have 7 days to return or exchange an item bought online with a valid receipt if there is an issue with your product. If 7 days have gone by since your purchase, we cannot offer you a refund or exchange.

Custom ordered hair including specific lengths and/or colours are not eligible for a refund due to our manufacturing policies overseas. Unless the item is faulty or not what you have outlined in your order they cannot be returned.

To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.

To complete your refund or exchange, we require a receipt or proof of purchase.

Sale items

We do not offer refunds for sale items, unless they are faulty.


Exchange (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email at and post your item to: 6 Snipe Cl Hinchinbrook NSW 2168.


To return your product, please mail your product to: 6 Snipe cl Hinchinbrook 2168 NSW with your details and reason for returning.

You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


We will ALWAYS do our best to give 100% customer satisfaction and help where we can with any issues that may arise.


Please note that we take no responsibility for missing items on TRACKABLE postage via Sendle or/and Australia post , once the item has left our hands. This is an issue with those postage companys.